Privacy Policy

First of, I would like to thank you for visiting our website and taking in interest in how we deal with your privacy on our site.

What personal data we collect and why we collect it

Contact forms

When you fill out our contact form, we do ask for some of your personal information so that we can identify you when we reply. To keep things simple, we only ask for your name (it is up to you whether you want to provide your full name or just your first name) and email address.

If the reason you are contacting us is to do with an order you have placed with us, we may ask for more information from yourselves such as order number or address details so that we can confirm who we are speaking to. We never pass this information on to third parties and we use the information for internal use only.

Product Orders

When you place an order with us on our website, we do require your address and postcode as without this we would not be able to get your order to you. We only collect delivery information, we never collect any sensitive information to do with payments. That aspect of your order is dealt with completely by our payment processors.

Cookies

To help improve the flow and useability of our site, we use cookies which are placed on your computer or devices browser to track how you use our site. These cookies collect no personal information and are used for analytic purposes. For our analytics we use Google and Jetpack.

Google Analytics Privacy Policy

Jetpack Privacy Policy

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Who we share your data with

Any personal information that you provide us with when you are contacting us is not shared with any third party application and is used purely for internal use.

If you place an order on our website then we may share information such as sale amounts and billing information with our payment processors. We however do not receive any sensitive information such as card details as that is all dealt with by the payment processors. Please see the respective privacy policies from our payment processors below:

PayPal Privacy Policy

Stripe Privacy Policy

How long we retain your data

For any data relating to orders placed on our site, we keep your data for 10 years to comply with tax laws within the UK.

For all other data, we keep it for a maximum of two calendar years.

What rights you have over your data

If you have an account on this site, or have placed and order on the site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Our contact information

If you have any question or requests regarding this policy please either use our contact form or alternatively email us at info@thehaywoodcollection.com. If you would prefer to use no electronic means you can call us on 0121 663 1020 or write to us at:

The Haywood Collection
Grosvenor House
11 St Pauls Square
Birmingham
B3 1RB